Plus, once the order is ready you can send a text alert, or even give them a heads up when the order is delivered. Once the order comes in, you can send a confirm number, ask any questions and also get card messages, verbatim. While you’re able to take orders over the phone and in person, text requests are easy and allow your clients to message in an order without waiting on hold, reaching a busy signal or coming into the shop. You run a small floral shop and are always slammed around the holidays. Whether you have a steady stream of messages or experience bursts during busy seasons, you’ll find SMS to be a customer service life saver. Juggling phone calls isn’t easy, but messaging several people at once can be. Now – imagine all of this would have been avoided if your potential could have texted to let you know they were arriving early! You’re in the middle of a conversation with another client and have to cut the call short in order to accommodate the in-person meeting. After several attempts and a voicemail, they show up at your office annoyed (and two hours early). Out of frustration they hang up and call again. They call to let you know but are stuck on hold.
The client is arriving early and wanted to bump the meeting time up. Ease of communication can make or break a business deal and can cause current clients to love or leave your business.Ī potential client of your PR company is coming into town to meet you and your team. No waiting on hold, no phone tag or leaving voicemails that go unreturned for days – or for eternity. Texting allows you and your clients to reach one another directly. The client messages you the address and you’ve not only made their day, but also made it super easy on yourself to map your route on your phone’s GPS.
Voxox customer service number plus#
You assure the client you’ll have them ready by the end of the week – plus you’ll even drop them off. You research the order number and see that only half of the jerseys have been printed. A pre-season game was added to the roster last minute and they need the jerseys stat! The client texts you with the order number asking if it can be rushed. Baseball season is right around the corner and the team has ordered new jerseys. You own a small screen-printing shop and do work for all your local schools.
Not only is it handy to know what you and a client have discussed but having the ability to easily pull up important information like an order number or an address straight from a text makes staying on top of customer care easy. Have you ever been in a situation with a client where referencing a text saved you face or helped you provide better customer service? So have we.
Texting gives both you and the customer a record of the conversation, conveniently storing important information right on your phone. Rather than listening to a voicemail, calling back and playing phone tag, the text allows you to read the question or comment and reply immediately – you could even include a photo (ie: a snapshot of your mechanic working on the client’s car). At this same time you receive a text and a phone call – which one are you more likely to respond to in the moment? Our bet is on the text. You have a client at the front desk paying for a repair and your mechanic is out in the garage working on a car. Say you own a two person car repair shop. Likewise, it’s often quicker and more convenient for you or your team members to respond to a text than answer a call. Texting is a quick and convenient way for clients to communicate a problem or ask a question.
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